How to contact us

How's your order doing?

If you're having difficulty ordering or you want to check up how your order is doing, you can e-mail us at [email protected]. If it's about an existing order, make sure you mention the order number on the top right hand side of the confirmation we sent you because that makes it a whole lot easier for us to give you the full low-down.

Comments and criticism

Opinions matter to us, particularly yours. So if you think we can do something better or you have an idea that you think will help improve our offering, let me know on [email protected]

Change your e-mail address or password

If you have changed your e-mail address, or want to change your password, then write to us at [email protected] Please include some details of a previous order and tell us what you want your new password to be.

General queries

If your problem doesn't fall into these categories, then contact us on our general query address on [email protected]. You can also call our customer services team on


9am-5pm Monday to Friday.


If the website's not available and you can't get to a phone, you can still get in touch with us by letter, address it to Next Garden plants, Nursery Court, London Road, Windlesham, Surrey GU20 6LQ.